How do I withdraw (send) blockchain assets?
To withdraw funds, click "Account" and "Withdraw", select your withdrawal type and enter the details. Please make sure you enter the correct blockchain address.
How do I deposit (receive) blockchain assets?
To deposit funds, choose the correct blockchain asset, click "Account" and "Generate Address". You can use this address to receive blockchain assets.
Why do I have "Pending Funds"?
When you create an order, the money shows as pending and is entered in the order book. Pending funds are released when the order has been matched or cancelled. To cancel an order, navigate to "Buy / Sell", then "Open Orders" and then cancel the required open orders. The funds will be returned to your balance immediately so you may trade again or withdraw.
I have tried to withdraw but I get the error "Insufficient Funds"
You can only withdraw funds up to the amount of your available balance. If you are getting the error "Insufficient Funds" unexpectedly, you may have some open orders that are holding some funds. You may wish to cancel your open orders to be able to be able to withdraw those funds. To see if you have any open orders, click on "Buy / Sell" and then "Open Orders" and then you can cancel any open orders. You can view your account overview to confirm any unprocessed withdrawals or open orders (as indicated by pending funds).
Why is my blockchain asset withdrawal pending?
First-time-user withdrawals are subject to a security check to ensure they are not fraudulent. We can see all withdrawals and they will be processed once they have been cleared by our fraud-prevention systems.
What is the blockchain?
The blockchain is the record of every blockchain asset ever generated and every transfer from one party to another. Each cryptocurrency that is based on the same type of technology as Bitcoin has its own blockchain.
I can't see my blockchain asset on the blockchain
Please contact support and provide details of the transaction. We endeavour to ensure all transactions are completed as quickly as possible.
Why has my deposit not been credited to my account?
Please check how many confirmations are required on the deposit page. Currently, we wait for 1 Bitcoin confirmation to credit user accounts.