Two-Factor Authentication (2FA) Troubleshooting

If you do not have 2FA enabled, please see our help article: Two-Factor Authentication (2FA) Set-up Guide

If you have 2FA enabled on your account, and are having issues logging in using it, please try the following troubleshooting options:

1. Check that your 2FA device is correctly time-synced. To re-sync your device please visit our dedicated support article: Two-Factor Authentication (2FA) Device Re-sync
2. Remove the account from the authenticator app and re-link your account to your device using your backup QR code or secret key.
3. Disable 2FA via SMS in order access your account and re-enable it. To disable 2FA via SMS, visit: https://www.btcmarkets.net/two-fa-reset.

If you have lost or damaged the device that your 2FA is synced with, please see our help article: Lost or damaged Two-Factor Authentication (2FA) device.

If you are still having issues logging in to your account, please contact our support team.