If you are having issues logging in using your Two-Factor Authenticator, please ensure you have completed the following troubleshooting options before submitting your support request:
- Check that your two-factor authentication device is correctly time-synced. To re-sync your device please visit our dedicated support article: Re-sync Device.
- Remove the account from the authenticator app and re-apply your linked two-factor authentication codes to your device using your backup QR code or secret key. Once setup on your device, this should allow you to login.
- Please disable two-factor authentication via SMS please visit: https://www.btcmarkets.net/two-fa-reset.
If you are still having issues logging in to your account, please complete your support request and we will get in touch with you as soon as possible.