For account security, we strongly advise all BTC Markets clients to have 2FA enabled on their accounts. If you still with to disable 2FA on your account, you can do so in the following ways:
If you have access to your 2FA linked device and can still log into your account:
- Log into you BTC Markets account.
- In the "Account" section, click on the "Two-factor Authentication" tab.
- Launch the authenticator app on your device to get a 2FA code.
- Enter the 2FA code into the box on the Two-factor Authentication page and click the "Deactivate Two-Factor" button.
If you cannot log into your account, but still have access to the mobile number registered to your account, you can disable two-factor authentication via SMS via: https://www.btcmarkets.net/two-fa-reset.
If you have lost or damaged the device that your 2FA is synced with, please see our help article: Lost or damaged Two-Factor Authentication (2FA) device
If you are still having issues disabling two-factor authentication, please contact our support team.