If you wish to disable two-factor authentication, please ensure you have completed the following troubleshooting checks before submitting your support request:
- Check that your two-factor authentication device is correctly synced. To re-sync your device please visit our dedicated support article: Re-sync Device.
- In order to disable two-factor authentication via SMS please visit: https://www.btcmarkets.net/two-fa-reset.
- Re-apply your linked two-factor authentication codes to your device using your stored barcode or secret key. Once set up on your device, this should allow you to log in.
If you are still having issues disabling two-factor authentication, please complete your support request and we will get in touch with you as soon as possible.