Submit a request

Please choose your issue below

Your email address

What can we help you with today?

Please let us know the nature of your enquiry

Tell us a bit more about your issue

Coin or Token

Please select a coin or token from the dropdown

Coin or Token:

Please select a coin or token from the dropdown

Which network did you use to deposit?

Please choose a network from the dropdown

Which network did you use to deposit?

Please choose a network from the dropdown

Payment Status:

Please specify

What is your occupation, company, and role?

Please provide the details of your occupation, company, and role. Kindly include your online presence, such as a website or LinkedIn account if applicable.

Source of funds / Digital asset holdings

Please provide a brief explanation regarding your source of funds and your current digital asset holdings.

Transaction levels

Please explain the amount and frequency you wish to transact.

Please attach a link to the transaction ID [TxID]:

Please note, we will not be able to locate the deposit without this. Example: https://etherscan.io/tx/0x125714bb4db48757007fff2671b37637bbfd6d47b3a4757ebbd0c5222984f905

Memo (XLM)

Please provide the memo used on your transaction. If there isn't one, you can leave this field blank.

Transaction Destination Tag / Memo (XRP / XLM)

Please provide your destination tag or memo. If there isn't one, you can leave this field blank.

BTC Markets Account Type:

Please check this option if your contact email address is not the same as your account email address

If you have lost access to the email associated with your BTC Markets account, you can update it via the 'profile' page of your account.

Please check this box if you no longer have access to the email address associated with your BTC Markets account

Email address associated with your BTC Markets account

Please note, BTC Markets is only able to discuss account details with the verified account holder.

Your first name

Your last name

Subject

Please provide a detailed explanation supporting your limit increase request.

Please attach and supporting documentation in the attachment field below.

Please provide as much detail as possible regarding your request. This will assist us to correctly identify and resolve the enquiry.

A member of our support staff will respond as soon as possible.

Please provide as much detail as possible regarding your request. This will assist us to correctly identify and resolve the enquiry.

A member of our support staff will respond as soon as possible.

Attachments

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