How can we help?
-
Prices
Icons made by Freepik (www.flaticon.com/authors/freepik) from www.flaticon.com is licensed by CC 3.0 BY (http://creativecommons.org/licenses/by/3.0/) -
BTC Markets Exchange
Icons made by Freepik (www.freepik.com) from www.flaticon.com is licensed by CC 3.0 BY (http://creativecommons.org/licenses/by/3.0/) -
My Support Tickets
Icons made by Smashicons (www.flaticon.com/authors/smashicons) from www.flaticon.com is licensed by CC 3.0 BY (http://creativecommons.org/licenses/by/3.0/)
Beginner's Guide
News and Announcements
News
- New listings: Meld Gold and Algorand
- Cryptocurrency explained: What is decentralised finance?
- Central bank digital currency could be Australia’s monetary future
- How to save money on large cryptocurrency trades
- Central bank digital currency could be Australia’s monetary future
- How to save money on large cryptocurrency trades.
Announcements
- BTC Markets announces Caroline Bowler as CEO
- NPP Withdrawals at BTC Markets
- Advanced Order Types
- BTC Markets 17th Largest Exchange Globally
- Tax Reporting Now Available
- Bitcoin Cash (BCH) Hard Fork 2020
FAQ
Legal
- Information Requests
- Feedback and Complaints
- Anti Money Laundering (AML), Counter Terrorism Financing (CTF) and Fraud Prevention
Crypto Withdrawals and Deposits
View all articlesSecurity
View all articlesTrading
View all articlesGeneral
View all articlesKnowledge Base
Most Common Support Issues
View all articlesTrading
- Introduction to Stop Limit Orders
- View Open Orders in Charts
- Save/Load Trading View Charts
- Advanced Limit Orders
- How to Buy Crypto
- How to Sell Crypto
Coin and Token Listings
- Compound (COMP)
- Chainlink (LINK)
- Enjin Coin
- Stellar Lumens (XLM)
- Golem Network Token (GNT)
- Basic Attention Token (BAT)
ID Verification
View all articlesMarket Updates
- XRP MoneyGram Partnership Announced
- Facebook's Libra Coin Announced
- Eighteen Month High for Bitcoin
- Bitcoin Surges in May
API
- How to Access and Generate Your API Keys
- Introducing API V3
- Introducing WebSocket V2
- Help with the API
AUD Deposits and Withdrawals
- Instant AUD Deposits with Osko
- Help with Osko Deposits
- How do I add my BTC Markets reference number to my deposit?
- Help with BPAY Deposits
- How to Withdraw AUD
Login & Two Factor Authentication Issues
- Protecting Yourself Online
- Hotmail/Live/Outlook Email Troubleshooting
- Unable to Log into BTC Markets
- Two-Factor Authentication Code Issues
- Two-Factor Authentication Step-by-Step Guide
- Token Expired
Crypto Deposits and Withdrawals
- XRP Destination Tags
- How to Generate a Wallet Address
- Help with Wallets
- Forked Blockchains (Tokens, Coins)