How can we help?
-
Prices
Icons made by Freepik (www.flaticon.com/authors/freepik) from www.flaticon.com is licensed by CC 3.0 BY (http://creativecommons.org/licenses/by/3.0/) -
BTC Markets Exchange
Icons made by Freepik (www.freepik.com) from www.flaticon.com is licensed by CC 3.0 BY (http://creativecommons.org/licenses/by/3.0/) -
My Support Tickets
Icons made by Smashicons (www.flaticon.com/authors/smashicons) from www.flaticon.com is licensed by CC 3.0 BY (http://creativecommons.org/licenses/by/3.0/)
Beginner's Guide
News and Announcements
News
- Songbird (SGB) Distribution Updates 2021
- Scheduled Maintenance Downtime: Tues 15th Nov 2022 2am-8am AEDT
- Scheduled Maintenance Downtime: Fri 2nd Sept 2022 2am-7am AEST
- Algorand Crypto Participation Rewards Program "Staking" Has Ended
- Flare Network: Flare (FLR) Distribution Updates
- Scheduled Maintenance Downtime: Fri 15th Oct 2021 3am-7am AEDT
Announcements
- Tax Reporting is Changing at BTC Markets
- IMPORTANT WARNING – PHISHING WEBSITES
- Upgrade to API v3
- Litecoin (LTC), Chainlink (LINK), & Algorand (ALGO) now available as recurring transactions
- Scheduled Maintenance Outage: Sun 31st Jan 2021 2am-6am AEDT
- Bitcoin Cash (BCH) Hard Fork 2020
FAQ
Legal
- Information Requests
- Feedback and Complaints
- Anti Money Laundering (AML), Counter Terrorism Financing (CTF) and Fraud Prevention
Crypto Withdrawals and Deposits
View all articlesSecurity
View all articlesTrading
View all articlesGeneral
View all articlesKnowledge Base
Mobile App
- What Types of Orders Can Be Placed in the Mobile App?
- Mobile App: I Have Forgotten My PIN
- Logging Into The Mobile App and Setting a PIN
- Mobile App: How Do I Change My PIN?
- How To Place A Buy/Sell Trade Via The Mobile App
- Mobile App: How To Use The Watch List
Most Common Support Issues
- BTC Markets Tax Glossary
- Bug bounty program
- Close account
- Browser issues
- Coin / token listing
- Lodge a dispute
Trading
- Understanding your account balance
- How to Create a Recurring Transaction
- View Open Orders in Charts
- Save/Load Trading View Charts
- Advanced Limit Orders
- How to Buy Crypto
Coin and Token Listings
- Post-only Orders for New Listings
- Compound (COMP)
- Chainlink (LINK)
- Enjin Coin
- Stellar Lumens (XLM)
- Golem Network Token (GNT)
ID Verification
View all articlesMarket Updates
- XRP MoneyGram Partnership Announced
- Facebook's Libra Coin Announced
- Eighteen Month High for Bitcoin
- Bitcoin Surges in May
API
- How to Access and Generate/Revoke Your API Keys
- Introducing API V3
- Introducing WebSocket V2
- Help with the API
AUD Deposits and Withdrawals
- AUD deposits using a bank card
- Direct Deposits using BSB and Account Number
- Which Banks Support Osko Payments?
- How do I add my BTC Markets reference number to my deposit?
- How to Withdraw AUD
- Instant deposits using Osko PayID
Login & Two Factor Authentication Issues
- Email and Two-Factor Authentication (2FA) Verification Code Issues
- Protecting Yourself Online
- Hotmail/Live/Outlook Email Troubleshooting
- Unable to Log into BTC Markets
- Two-Factor Authentication (2FA) Device Re-sync
- Two-Factor Authentication (2FA) Set-up Guide
Crypto Deposits and Withdrawals
- Destination Tags, Memos and References
- What is BitGo, and Why Do I Need New Deposit Addresses?
- Depositing and Withdrawing XRP
- How to Generate a Deposit Address
- Do You Provide A Wallet Service?
- Forked Blockchains (Tokens, Coins)