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BTC Markets Exchange
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My Support Tickets
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Beginner's Guide
News and Announcements
News
- Scheduled Maintenance Downtime: Tues 15th Nov 2022 2am-8am AEDT
- Scheduled Maintenance Downtime: Fri 2nd Sept 2022 2am-7am AEST
- Flare Network: Flare (FLR) Distribution Updates
- Songbird (SGB) Distribution Updates 2021
- Algorand Crypto Participation Rewards Program "Staking" Has Ended
- Scheduled Maintenance Downtime: Fri 15th Oct 2021 3am-7am AEDT
Announcements
- Tax Reporting is Changing at BTC Markets
- IMPORTANT WARNING – PHISHING WEBSITES
- Upgrade to API v3
- Scheduled Maintenance Outage: Sun 31st Jan 2021 2am-6am AEDT
- Bitcoin Cash (BCH) Hard Fork 2020
- Single Sign-On (SSO)
FAQ
Legal
- Information Requests
- Feedback and Complaints
- Anti Money Laundering (AML), Counter Terrorism Financing (CTF) and Fraud Prevention
Crypto Withdrawals and Deposits
View all articlesSecurity
- Tips to Create a Strong and Secure Password
- Protect Yourself Against Cybercrime
- Account Security on BTC Markets
Trading
View all articlesGeneral
View all articlesKnowledge Base
Mobile App
- Who can use the mobile app?
- What types of orders can be placed via the Mobile app?
- Mobile app: I have forgotten my PIN
- Logging into the mobile app and setting a PIN
- Mobile app: how do I change my PIN?
- How to place a buy/sell trade via the mobile app
Most Common Support Issues
- BTC Markets Tax Glossary
- Bug bounty program
- Close account
- Browser issues
- Coin / token listing
- Lodge a dispute
Trading
- Simple Trade: how to sell crypto
- Simple Trade: key terms
- Simple Trade: viewing your trade history
- Simple Trade: how to buy crypto
- Introduction to Simple Trade
- Understanding your account balance
Coin and Token Listings
- Post-only Orders for New Listings
- Compound (COMP)
- Chainlink (LINK)
- Enjin Coin
- Stellar Lumens (XLM)
- Golem Network Token (GNT)
ID Verification
View all articlesMarket Updates
- XRP MoneyGram Partnership Announced
- Facebook's Libra Coin Announced
- Eighteen Month High for Bitcoin
- Bitcoin Surges in May
API
- How to Access and Generate/Revoke Your API Keys
- Introducing API V3
- Introducing WebSocket V2
- Help with the API
AUD Deposits and Withdrawals
- I have deposited via OSKO without my reference number
- How to deposit using a bank card
- Direct deposits using BSB and account number
- Which Banks Support Osko Payments?
- How do I add my BTC Markets reference number to my deposit?
- How to withdraw AUD
Login & Two Factor Authentication Issues
- Email and Two-Factor Authentication (2FA) Verification Code Issues
- Protecting Yourself Online
- Hotmail/Live/Outlook Email Troubleshooting
- Unable to Log into BTC Markets
- Two-Factor Authentication (2FA) Device Re-sync
- Two-Factor Authentication (2FA) Set-up Guide
Crypto Deposits and Withdrawals
- Enabling crypto withdrawals - Complete Trading Access accounts
- What networks / tokens do we support?
- Destination tags, memos and references
- What is BitGo, and Why Do I Need New Deposit Addresses?
- Depositing and Withdrawing XRP
- How to Generate a Deposit Address