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BTC Markets Exchange
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My Support Tickets
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Beginner's Guide
How to Get Started
- How to deposit AUD
- Introduction to Trading
- Your Trade & Transaction History
- How to Buy Bitcoin
- General Info
FAQ
AUD Withdrawals and Deposits
- I have deposited via OSKO without my reference number
- Missing AUD withdrawal
- Missing Osko deposit
- How to withdraw AUD
- Instant deposits using PayID (Osko/NPP)
Daily Limits
- Enabling Crypto Withdrawals - Complete Trading Access accounts
- Requesting a deposit limit increase
- Increase AUD withdrawal limit
Crypto Withdrawals and Deposits
- Travel Rule
- Unsupported Coin/Token Policy
- How to withdraw crypto
- Deposit unavailable?
- Withdrawals unavailable?
- Stuck or missing crypto withdrawal
Security
- What to Do If Your Account Is Compromised
- Recognising and Avoiding Scams and Fraud
- Tips to Create a Strong and Secure Password
- IMPORTANT WARNING – PHISHING WEBSITES
- Protecting Yourself Online
- Protecting Your Devices and Personal Information
Trading
View all articlesTax
View all articlesKnowledge Base
Account Management
- Close account
- Change email address and/or username
- Update mobile phone number
- Update residential address
- Update name
- Locked account
Mobile App
- Understanding your profit/loss
- Who can use the mobile app?
- What types of orders can be placed via the Mobile app?
- Mobile app: I have forgotten my PIN
- Logging into the mobile app and setting a PIN
- Mobile app: how do I change my PIN?
Trading
- Introduction to Quick Buy/Sell
- How to Create a Recurring Buy (Recurring Transaction)
- Understanding your account balance
- Quick Buy/Sell: how to sell crypto
- Quick Buy/Sell: key terms
- Quick Buy/Sell: viewing your trade history
Coin and Token Listings
- Coin / token listing
- Post-only Orders for New Listings
- Flare Network: Flare (FLR) Distribution Updates
- Songbird (SGB) Distribution Updates 2021
- Compound (COMP)
- Chainlink (LINK)
Legal
- Information Requests
- Feedback and Complaints
- Anti Money Laundering (AML), Counter Terrorism Financing (CTF) and Fraud Prevention
- Lodge a dispute
- Lodge a complaint
ID Verification
- Accepted Visas for On-boarding
- How do I verify my account?
- I have been locked out of the ID verification process
- My Camera won't load when attempting biometrics.
- My ID verification issue is not listed
- My verification is still pending
API
- Upgrade to API v3
- How to Access and Generate/Revoke Your API Keys
- Introducing API V3
- Introducing WebSocket V2
- Help with the API
AUD Deposits and Withdrawals
- How to deposit using a bank card
- Direct deposits using BSB and account number
- How to make an instant deposit via Osko
- Which Banks Support Osko Payments?
- How do I add my BTC Markets reference number to my deposit?
- My AUD deposit issue is not listed
Login & Two Factor Authentication Issues
- Unable to Log into BTC Markets
- Two-Factor Authentication (2FA) Device Re-sync
- Lost or Damaged Two-Factor Authentication (2FA) Device
- Single Sign-On (SSO)
- Two-Factor Authentication (2FA) Set-up Guide
- Unknown IP detected
Crypto Deposits and Withdrawals
- Travel Rule: troubleshooting guide
- What networks / tokens do we support?
- Unsupported/incorrect chain deposit
- How to submit Travel Rule details
- Destination tags, memos and references
- What is BitGo, and Why Do I Need New Deposit Addresses?