How do I buy blockchain assets?
Click on "Account" then "Deposit" for a list of depositing options. Once your deposit has cleared you can place a buy order. Click on "Buy/Sell" and enter the amount and price you want to pay. The easiest and quickest way to buy blockchain assets is to select a "Market Order".
How do I sell blockchain assets?
Click "Buy/Sell" and navigate to the sell form and enter the volume and price. The easiest and quickest way to sell blockchain assets is to select the market order option.
What is a market order?
A market order will buy or sell immediately at the best available price. The best available prices are shown in the order book if you want to check it before ordering. To create a market order just select the "Market Order" option on the trading page.
What is a Limit order?
When you place a limit order, you decide what price you wish to buy or sell at. Your order will then be added to the order book and will be waiting for someone to submit a matching order.
What is the order book?
The order book is a list of all buy and sell orders placed.
I have waited a long time and my order is still not completed
If you find that nothing happens after a long time, click on "Open Order" and see if your order is still open. Check the price to see if it's near the market average. You may have to cancel it and put in a more competitive price if you want your order matched. This is all part of trading.
Do you offer stop limit orders?
Yes! We offer stop limit orders. Please click on the link for more information.
What is my order stuck as an open order?
Newly placed orders first go into the order book as an "Open Order". When some of your "Open Order" matches with another user it becomes a "Partially Matched Order". When all of your order matches with another user it becomes a "Fully Matched Order" or "Completed Order". Completed orders are removed from the order book.
Can I cancel a trade?
You may cancel your order before it trades at any time by clicking on "Buy/Sell" then "Open Orders". You can also cancel a partially matched order.