Please check that your deposit was sent with the correct reference number in the description.
Deposits received with an incorrect or missing reference number will be returned to their originating bank account by our payment provider.
If your Osko deposit was sent with your reference number and has still not been received within 24 hours, please give your bank a call and ask to speak to their fraud team. It's important to speak to this team directly, as their regular customer support staff may not have all the relevant details. If the fraud team has confirmed that the funds have been released, please raise a support request and include a screenshot of your deposit details that show:
- Account name.
- Amount.
- Date.
- Description / Reference.
Once your deposit information has been received, a member of the support team will investigate and get in touch with you as soon as possible.