Knowledge Base

Most Common Support Issues

• Tax report
• Bug bounty program
• Close account  
• Browser issues 
• Coin / token listing
• Unknown IP detected

See all 52 articles

Beginners Guide To BTC Markets

• Intro to trading
• How to deposit AUD
• How to create an account

Trading

• Introduction to stop limit orders
• How to buy crypto
• How to sell crypto
• Introduction to take profit orders
• Introduction to stop orders

ID Verification

• Help with verification

API

• Introducing WebSocket V2  
• Help with the API

AUD Deposits and Withdrawals

• Help with Osko deposits
• Help with BPAY deposits
• How to withdraw AUD

Login issues / Two Factor Authentication

• Protecting yourself online
• Hotmail/Live/Outlook email troubleshooting.
• Help with logging in
• Two-Factor code issues
• Two-Factor Authentication step-by-step guide
• Token expired

Crypto Deposits and Withdrawals

• How to generate a wallet address.
• XRP destination tags
• Help with wallets
• Forked blockchains (tokens, coins)