Home Help Center Submit a request
  1. BTC Markets
  2. Knowledge Base

Knowledge Base

Most Common Support Issues

  • Tax report
  • Bug bounty program
  • Close account  
  • Browser issues 
  • Coin / token listing
  • Unknown IP detected
See all 52 articles

Trading

  • Introduction to Stop Limit Orders
  • View Open Orders in Charts
  • Save/Load Trading View Charts 
  • Advanced Limit Orders
  • How to Buy Crypto
  • How to Sell Crypto
See all 8 articles

Coin and Token Listings

  • Compound (COMP)
  • Chainlink (LINK)
  • Enjin Coin
  • Stellar Lumens (XLM)
  • Golem Network Token (GNT)
  • Basic Attention Token (BAT)
See all 8 articles

ID Verification

  • Help with Verification

Market Updates

  • XRP MoneyGram Partnership Announced
  • Facebook's Libra Coin Announced
  • Eighteen Month High for Bitcoin
  • Bitcoin Surges in May

API

  • How to Access and Generate Your API Keys
  • Introducing API V3
  • Introducing WebSocket V2  
  • Help with the API

AUD Deposits and Withdrawals

  • Instant AUD Deposits with Osko
  • Help with Osko Deposits
  • How do I add my BTC Markets reference number to my deposit?
  • Help with BPAY Deposits
  • How to Withdraw AUD

Login & Two Factor Authentication Issues

  • Protecting Yourself Online
  • Hotmail/Live/Outlook Email Troubleshooting
  • Unable to Log into BTC Markets
  • Two-Factor Authentication Code Issues
  • Two-Factor Authentication Step-by-Step Guide
  • Token Expired

Crypto Deposits and Withdrawals

  • XRP Destination Tags
  • How to Generate a Wallet Address
  • Help with Wallets
  • Forked Blockchains (Tokens, Coins)

Still can't find a solution to your problem?

Submit a request

ACN 164 093 887 | ABN 45 164 093 887

©2018 BTC Markets Pty Ltd. All rights reserved.