Knowledge Base

Most Common Support Issues

• Tax report
• Bug bounty program
• Close account  
• Browser issues 
• Coin / token listing
• Unknown IP detected

See all 52 articles

Trading

• Introduction to Stop Limit Orders
• View Open Orders in Charts
• Save/Load Trading View Charts 
• Advanced Limit Orders
• How to Buy Crypto
• How to Sell Crypto

See all 8 articles

Coin and Token Listings

• Chainlink (LINK)
• Enjin Coin
• Stellar Lumens (XLM)
• Golem Network Token (GNT)
• Basic Attention Token (BAT)
• Power Ledger (POWR) 

See all 7 articles

ID Verification

• Help with Verification

Market Updates

• XRP MoneyGram Partnership Announced
• Facebook's Libra Coin Announced
• Eighteen Month High for Bitcoin
• Bitcoin Surges in May

API

• Introducing API V3
• Introducing WebSocket V2  
• Help with the API

AUD Deposits and Withdrawals

• Instant AUD Deposits with Osko
• Help with Osko Deposits
• How do I add my BTC Markets reference number to my deposit?
• Help with BPAY Deposits
• How to Withdraw AUD

Login & Two Factor Authentication Issues

• Protecting Yourself Online
• Hotmail/Live/Outlook Email Troubleshooting
• Unable to Log into BTC Markets
• Two-Factor Authentication Code Issues
• Two-Factor Authentication Step-by-Step Guide
• Token Expired

Crypto Deposits and Withdrawals

• XRP Destination Tags
• How to Generate a Wallet Address
• Help with Wallets
• Forked Blockchains (Tokens, Coins)