Knowledge Base
Mobile App
- Who can use the mobile app?
- What types of orders can be placed via the Mobile app?
- Mobile app: I have forgotten my PIN
- Logging into the mobile app and setting a PIN
- Mobile app: how do I change my PIN?
- How to place a buy/sell trade via the mobile app
Most Common Support Issues
- BTC Markets Tax Glossary
- Bug bounty program
- Close account
- Browser issues
- Coin / token listing
- Lodge a dispute
Trading
- Understanding your account balance
- How to Create a Recurring Transaction (Dollar Cost Averaging)
- View Open Orders in Charts
- Save/Load Trading View Charts
- Advanced Limit Orders
- How to Buy Crypto
Coin and Token Listings
- Post-only Orders for New Listings
- Compound (COMP)
- Chainlink (LINK)
- Enjin Coin
- Stellar Lumens (XLM)
- Golem Network Token (GNT)
ID Verification
Market Updates
API
AUD Deposits and Withdrawals
- I have deposited via OSKO without my reference number
- How to deposit using a bank card
- Direct deposits using BSB and account number
- Which Banks Support Osko Payments?
- How do I add my BTC Markets reference number to my deposit?
- How to withdraw AUD
Login & Two Factor Authentication Issues
- Email and Two-Factor Authentication (2FA) Verification Code Issues
- Protecting Yourself Online
- Hotmail/Live/Outlook Email Troubleshooting
- Unable to Log into BTC Markets
- Two-Factor Authentication (2FA) Device Re-sync
- Two-Factor Authentication (2FA) Set-up Guide
Crypto Deposits and Withdrawals
- Enabling crypto withdrawals - Complete Trading Access accounts
- What networks / tokens do we support?
- Destination tags, memos and references
- What is BitGo, and Why Do I Need New Deposit Addresses?
- Depositing and Withdrawing XRP
- How to Generate a Deposit Address