Knowledge Base

Mobile App

• What Types of Orders Can Be Placed in the Mobile App?
• Mobile App: I Have Forgotten My PIN
• Logging Into The Mobile App and Setting a PIN
• Mobile App: How Do I Change My PIN?
• How To Place A Buy/Sell Trade Via The Mobile App
• Mobile App: How To Use The Watch List

Most Common Support Issues

• BTC Markets Tax Glossary
• Bug bounty program
• Close account  
• Browser issues 
• Coin / token listing
• Lodge a dispute

See all 41 articles

Trading

• How to Create a Recurring Transaction
• View Open Orders in Charts
• Save/Load Trading View Charts 
• Advanced Limit Orders
• How to Buy Crypto
• How to Sell Crypto

See all 9 articles

Coin and Token Listings

• Post-only Orders for New Listings
• Compound (COMP)
• Chainlink (LINK)
• Enjin Coin
• Stellar Lumens (XLM)
• Golem Network Token (GNT)

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ID Verification

• Accepted Visas for On-boarding
• Help with Verification

Market Updates

• XRP MoneyGram Partnership Announced
• Facebook's Libra Coin Announced
• Eighteen Month High for Bitcoin
• Bitcoin Surges in May

API

• How to Access and Generate Your API Keys
• Introducing API V3
• Introducing WebSocket V2  
• Help with the API

AUD Deposits and Withdrawals

• Instant AUD Deposits with Osko
• Which Banks Support Osko Payments?
• How do I add my BTC Markets reference number to my deposit?
• Help with BPAY Deposits
• How to Withdraw AUD
• Osko Instant Deposits (PayID)

Login & Two Factor Authentication Issues

• Email and Two-Factor Authentication (2FA) Verification Code Issues
• Protecting Yourself Online
• Hotmail/Live/Outlook Email Troubleshooting
• Unable to Log into BTC Markets
• Two-Factor Authentication (2FA) Device Re-sync
• Two-Factor Authentication (2FA) Set-up Guide

See all 10 articles

Crypto Deposits and Withdrawals

• What is BitGo, and Why Do I Need New Deposit Addresses?
• XRP Destination Tags
• How to Generate a Deposit Address
• Do You Provide A Wallet Service?
• Forked Blockchains (Tokens, Coins)