Knowledge Base
Login & Two Factor Authentication Issues
- Unable to Log into BTC Markets
- Two-Factor Authentication (2FA) Device Re-sync
- Lost or Damaged Two-Factor Authentication (2FA) Device
- Single Sign-On (SSO)
- Two-Factor Authentication (2FA) Set-up Guide
- Unknown IP detected
Mobile App
- Understanding your profit/loss
- Who can use the mobile app?
- What types of orders can be placed via the Mobile app?
- Mobile app: I have forgotten my PIN
- Logging into the mobile app and setting a PIN
- Mobile app: how do I change my PIN?
ID Verification
- Accepted Visas for On-boarding
- How do I verify my account?
- I have been locked out of the ID verification process
- My Camera won't load when attempting biometrics.
- My ID verification issue is not listed
- My verification is still pending
Account Management
Trading
- Introduction to Quick Buy/Sell
- How to Create a Recurring Buy (Recurring Transaction)
- Understanding your account balance
- Quick Buy/Sell: how to sell crypto
- Quick Buy/Sell: key terms
- Quick Buy/Sell: viewing your trade history
AUD Deposits and Withdrawals
- How to deposit using a bank card
- Direct deposits using BSB and account number
- How to make an instant deposit via Osko
- Which Banks Support Osko Payments?
- How do I add my BTC Markets reference number to my deposit?
- My AUD deposit issue is not listed
Crypto Deposits and Withdrawals
- Travel Rule: troubleshooting guide
- What networks / tokens do we support?
- Unsupported/incorrect chain deposit
- How to submit Travel Rule details
- Destination tags, memos and references
- What is BitGo, and Why Do I Need New Deposit Addresses?
Email Troubleshooting
API
Legal
Coin and Token Listings
- Coin / token listing
- Post-only Orders for New Listings
- Flare Network: Flare (FLR) Distribution Updates
- Songbird (SGB) Distribution Updates 2021
- Compound (COMP)
- Chainlink (LINK)