Deposits received with an incorrect or missing reference number will be returned to their originating bank account by our payment provider.
If the deposit has not been returned within 5 business days, please raise a support request and include a screenshot of your deposit details that show:
- Account name.
- Amount.
- Date.
- Description / Reference.
Once your deposit information has been received, a member of the support team will investigate and get in touch with you as soon as possible.