The BTC Markets mobile app is available to download from the Australian App Store for customers with iOS devices, or the Google Play Store for customers with Android devices.
Can I use the app if I don't have a BTC Markets account?
App users without a BTC Markets account can openly explore the app; viewing current market prices, historical market movements, and how to buy and sell assets etc. However, only authenticated customers can use certain features like the watch list, and only verified customers can deposit, withdraw, place trades and view transaction information etc.
What are the minimum device requirements to download and use the app?
iOS: devices running iOS version 17 or above.
Android: devices running Android version 8 or above.
BTC Markets will only commit to support the latest two versions of iOS. This is because newer versions of iOS often include bug fixes and security fixes in Apple's operating systems, and due to Apple's policy of not providing backwards support for old versions of iOS, we must ensure that BTC Markets customer accounts remain safe and secure.
We highly encourage all customers to keep both their BTC Markets app version and their device's operating system up-to-date with the latest versions available.
Why can't I download the BTC Markets app?
There may be a number of reasons that you're unable to download the BTC Markets app:
- you may not have access to a stable internet connection;
- your App Store country may not be set to Australia (Apple policy mandates that we can only distribute our app in counties where we have licensing);
- you may have insufficient storage space on your device;
- your device may still be running an old operating system (see minimum device requirements above);
- you may be in a sanctioned country; or
- you may be in a country where cryptocurrency transactions are illegal.