The BTC Markets mobile app uses our web-based Single Sign-on (SSO) authentication for initial log in, then offers PIN and device native biometrics for easy on-going account access.
To log in to your account on the mobile app, please follow the steps below:
- Click the Log In button on the Portfolio or Account Screen
- You will be shown the log in screen (same as our website log in screen), where you will need to enter your username/email, password and complete the hCaptcha check.
- If you have Two-Factor Authentication (2FA) enabled, you will be prompted to enter your authentication code after you click the log in button.
- Once you have successfully logged in, you will be required to set up a secure six-digit PIN for easy on-going access to your account. Your strong PIN code must not:
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use the same digit more than twice consecutively e.g. 999xxx or 5555xx
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use upward or downward scaling of more than three digits e.g. 1234xx, 9876xx, or xx4567
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- You will be asked to re-enter your PIN as confirmation. If you re-enter a different PIN, you will be advised that your PIN doesn't match. If you made a mistake and need to return to the original PIN screen, you can do so by clicking the 'Start again' button in the top right corner.
- Once you have successfully re-entered a matching PIN, your PIN will be set. You will need to use this PIN to access the app going forwards, unless you forget it, or choose to change your PIN.
- After setting your PIN, you will be asked if you want to enable biometrics on your device. This allows you to quickly access your account using the fingerprint or face scanning technology on your mobile, instead of using the PIN. You can still choose to log in with PIN (e.g. if your biometrics isn't working) and can enable/disable biometrics at any time via the account screen.
If you have any issues logging in, please raise a support ticket with our support team: Submit a request – BTC Markets