As part of our obligations under Australia's Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) framework, including requirements overseen by AUSTRAC, and in accordance with our internal AML program, we are required to periodically review and verify customer information.
This process, known as periodic re-KYC (Know Your Customer), helps ensure that the information we hold about our customers remains accurate, up to date, and complete.
Why am I being asked to complete re-KYC?
From time to time, selected customers are required to review and confirm their account information. This may include:
- Reviewing personal or business details currently held on the account
- Updating any information that has changed since the account was opened or last verified
- Confirming that existing information is still accurate
- Providing identification documents for reverification
These reviews are a regulatory and compliance requirement designed to help prevent financial crime, including money laundering, terrorism financing, fraud, and identity misuse.
What information may need to be updated?
Depending on your account type, you may be asked to review or update:
- Personal details, such as your name, date of birth, residential address, or contact information
- Business information, including company structure, ownership, or key personnel
- Tax or regulatory information
- The purpose and nature of your relationship with us
- Other information required to meet our regulatory obligations
Why do I need to resubmit my ID?
As part of the re-KYC process, some customers may be required to resubmit identification documents so we can reverify their identity.
Even if you have previously provided ID documents, regulations and our internal compliance requirements may require us to perform updated verification checks to ensure our records remain accurate and current.
What happens if I don't complete re-KYC?
If you do not complete the requested review and verification within the required timeframe, your account will become restricted from trading, depositing and withdrawing until the process has been completed.
Need help?
If you have questions about the re-KYC process or the information being requested, please contact our support team for assistance.