If you have deposited an unsupported Coin or Token, please read our retrieval policy below.
From time to time, a user will contact the Support Desk informing us that they have mistakenly sent an unsupported Coin or Token to one of their BTC Markets addresses.
While we understand that this can be a stressful experience, BTC Markets does not provide a Coin/Token retrieval service.
For the list of networks/tokens we support see here - What networks / tokens do we support? – BTC Markets
*For more information, please see Clause 11. Digital Asset Wallets, of our Terms of Service.