If you are receiving the ‘Login Error’ message when attempting to login to your account, please ensure:
- The correct password is being entered. If you need to reset your password, please visit our password reset page. Please manually type it in during your next login attempt, as autofill addons may retain outdated password details.
- Your two-factor Authentication code is being entered (If enabled). If you no longer have access to your codes, you can manually disable two-factor authentication.
- Your two-factor authentication device is correctly synced (If enabled). To re-sync your device please visit our dedicated support article: Re-sync Device.
If you are still having issues logging in to your account, please contact support and we will get in touch with you as soon as possible.