If you are receiving the ‘Login Error’ message when attempting to login to your account, please ensure:
- The correct password is being entered. If you need to reset your password, please visit https://www.btcmarkets.net/forgetPassword. Please manually type it in during your next login attempt, as autofill addons may retain outdated password details.
- Your two-factor Authentication code is being entered (If enabled). To disable two-factor authentication please visit https://www.btcmarkets.net/two-fa-reset.
- Your two-factor authentication device is correctly synced (If enabled). To re-sync your device please visit our dedicated support article: Re-sync Device.
If you are still having issues logging in to your account, please contact support and we will get in touch with you as soon as possible.