If you have 2FA enabled on your account and have lost or damaged your linked device, if possible, please try the following resolutions:
- Install Google Authenticator on a new device and add your linked two-factor authentication codes, which is done by using your backup QR code or secret key. Once set up on your device, this should allow you to log in.
- If you have retained the same mobile number, it is possible to disable two-factor authentication via SMS: https://www.btcmarkets.net/two-fa-reset.
If you are still having issues logging into your account, please contact our support team.