Missing AUD Withdrawal
If your withdrawal has not arrived after three (3) full business days, please double-check that the BSB and account number used are correct. If they are not correct, please contact your bank and ask if the details used correspond to an active account.
Withdrawals sent to an inactive account will typically bounce back and be returned to your BTC Markets account in five (5) full business days.
If the withdrawal went to an active account, please let us know and we will submit a recall request. Please note, recall requests can take up to 45 business days to be processed by the banks. Regretfully, we are unable to speed up this process.
If the BSB and account number are correct, and it has been longer than three (3) full business days, please complete your support request below.