Please be aware that any deposits received with an incorrect or missing reference number will be automatically returned to their originating bank account by our payment provider. If this hasn't happened already, the funds should be returned to your bank account shortly.
It's worth noting that some banks may display the refund in your transaction history above the transaction itself.
If you haven't received your funds after 2 business days, kindly submit a screenshot of your bank statement. The screenshot should include transactions from a week before and a week after the deposit for our investigation.
If you're asked to process funds on behalf of another person or organization, exercise caution. You may inadvertently be involved in fraudulent transactions, and legal consequences, including prosecution, could follow. Protect Yourself Against Cybercrime