If you have been prompted to enter a verification code from your email, or 2FA authentication app, but are having issues with these codes, please see the relevant help articles below:
- For issues relating to emails, please see our help article: BTC Markets Email Troubleshooting
- For issues relating to 2FA, please see our help article: Two-Factor Authentication (2FA) Troubleshooting
BTC Markets support will never ask you for your passwords or 2FA codes.